Usually a strong fit
You want IT and security managed together.
Your team depends on Microsoft 365, needs repeatable support and access processes, or wants fully managed or co-managed responsibility.
Managed IT + Cybersecurity for DMV Organizations
Predictable IT.
Provable Security.
Your Microsoft Stack, Finally Under Control.
Microsoft 365, Entra ID, Intune, Defender, devices, users, backups and security—managed as one system.
For organizations across Washington, DC, Maryland, and Northern Virginia—typically with approximately 10–200 employees.
- Service area
- Washington, DC, Maryland and Northern Virginia
- Typical organization
- Approximately 10–200 employees
- Microsoft focus
- Microsoft cloud, identity, devices, support, backup and security
- Service models
- Fully managed or co-managed, based on agreed scope
Start with fit
Built for organizations that need clearer ownership.
The strongest fit is a Microsoft-centered organization looking for an ongoing, documented operating relationship—not a one-time emergency fix.
Confirm before proceeding
You need a narrowly scoped or urgent service.
Emergency response, penetration testing, guaranteed compliance, or one-off work outside the documented service scope requires a different discussion.
What brings buyers here
The technology works.
The ownership does not.
The recurring problem is rarely one missing product. It is the gap between support, access, devices, recovery, vendors, and the people expected to make decisions.
Support consumes the workday
Employees stay tied to troubleshooting while recurring problems, vendor handoffs, or physical issues wait for a clear owner.
Microsoft controls are fragmented
Identity, sharing, devices, email, and administration are handled as separate settings instead of one operating system.
Access outlives the business need
Employee, administrator, guest, and vendor access can remain in place after roles or relationships change.
Recovery is assumed, not demonstrated
Backups, retention, restore responsibilities, and continuity expectations are not always documented together.
Considering a provider change?
Understand the handoff before you decide.
Map the access, systems, vendors, documentation, and employee coordination that may shape a provider transition. Build a practical plan without committing to a move.
Anonymous planning tool · No contact details required · Do not enter passwords or sensitive information
Build My Switching Plan- Control
- Administrator access and business ownership
- Inventory
- Systems, devices, vendors, backup, and records
- People
- Decision owners and employee-facing changes
What we manage
One system.
Named responsibilities.
The exact scope is agreed before service begins. These are the connected areas a managed or co-managed relationship can cover.
Review the detailed managed IT scope- 01
People & support
A clear path for everyday requests, approvals, escalation, onboarding, and offboarding.
- 02
Identity & access
Microsoft Entra ID accounts, multifactor authentication, roles, sign-in controls, and access decisions.
- 03
Devices
Enrollment, configuration, updates, applications, compliance expectations, and endpoint protection.
- 04
Microsoft 365
Administration for email, Teams, SharePoint, OneDrive, licensing, collaboration, and approved security settings.
- 05
Backup & recovery
Defined coverage, retention, monitoring, restoration responsibilities, and testing expectations.
- 06
Security & vendors
Security signals, documented risks, third-party access, support contacts, and responsibility boundaries.
Choose the responsibility model
Fully managed or
co-managed IT.
The difference is not service quality. It is which responsibilities True Cloud AI owns and which remain with your internal team.
Model 01
Fully managed IT
For organizations that need an accountable operating partner for the agreed support, Microsoft administration, device, backup, and security scope.
Model 02
Co-managed IT
For internal IT leaders or small teams that need defined capacity, Microsoft security depth, project support, or escalation coverage.
Who we serve
Different workflows.
Connected responsibilities.
Industry context changes the access, continuity, vendor, and information questions that matter. Start with the environment closest to yours.
Explore all industriesLaw FirmsClient confidentiality, shared files, and vendor access.Property ManagementResident information, payments, vendors, and distributed operations.Associations & NonprofitsMember, donor, program, and board information.Accounting & Professional ServicesSensitive client records, seasonal access, and everyday collaboration.Private Schools & Faith-Based OrganizationsStudent, family, financial, and community information.
Accountability you can evaluate
Make accountability
visible.
Evaluate the service through defined scope, responsibility boundaries, documented decisions, explicit limitations, and the questions the provider is willing to answer.
- Scope and retained responsibilities documented before launch
- Administrative changes, approvals, and open risks leave a useful record
- Service limitations and vendor dependencies are made explicit
What affects cost
Price follows the operating scope.
Cost depends on the users, devices, locations, support coverage, licensing, security needs, vendors, and remediation work in the agreed scope. These factors shape the conversation:
- Number of supported users, devices, and locations
- Current condition and documentation of the environment
- Fully managed versus co-managed responsibility split
- Microsoft licensing, applications, infrastructure, and vendor complexity
- Security, backup, recovery, and support requirements in the agreed scope
Before we talk
Evaluate fit before
opening a calendar.
Understand the scope, service model, switching process, and cost factors first.
What size organizations are usually a fit?
True Cloud AI primarily serves organizations with approximately 10–200 employees across Washington, DC, Maryland, and Northern Virginia. Fit also depends on the Microsoft environment, support model, locations, internal capabilities, and the responsibilities you want managed.
What can True Cloud AI manage?
Depending on the agreement, the managed scope can include user support, Microsoft 365 administration, identity and access, devices, endpoint protection, onboarding and offboarding, backup and recovery, cloud administration, vendor coordination, and ongoing risk reduction.
Do we need fully managed or co-managed IT?
Fully managed service is designed for organizations that want True Cloud AI to own a defined day-to-day operating scope. Co-managed service adds capacity or specialized responsibility alongside an internal IT leader or team. The responsibility split is documented before work begins.
What does switching providers involve?
The transition begins by confirming scope and access, documenting users, devices, Microsoft services, backups, vendors, and current support procedures, then addressing priority gaps and communicating the new support path. Timing varies with the environment and available access.
What affects the cost of managed IT services?
Cost depends on users, devices, locations, environment condition, service model, Microsoft and application complexity, security and recovery requirements, and any transition or project work. Scope and responsibilities are agreed before pricing is proposed.
Where should we start?
Review what True Cloud AI manages, then use the 15-minute IT Fit Call if you want to discuss your environment, priorities, and whether a deeper assessment or managed-service conversation makes sense.
Keep evaluating
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Choose your next step
Evaluate the scope.
Then decide whether to talk.
Review the connected responsibilities now, or use the Fit Call to discuss your environment and whether a deeper conversation makes sense.